We at SOENhardwood respect Your privacy. This Privacy Policy is designed to explain how We
collect, use, share, and protect the personal information You provide to Us when You access
Our website, purchase Our goods or services, or engage with Us on social media, as well as
Your own rights to the information We collect.
Please read this Privacy Policy carefully. We will alert You to any changes to this Policy by
changing the “last updated” date at the top of this Policy. Any changes become effective
immediately upon publication on Our website, and You waive specific notice of any changes to
the Policy by continuing to use and access Our site(s). We encourage You to review this Privacy
Policy periodically, when You use Our website for any purpose or engage with Us on social
media. You are deemed to have accepted any changes to any revised Privacy Policy by Your
continued use of Our website after the revised Privacy Policy is posted.
INFORMATION THAT WE COLLECT
We collect a variety of information from You when You visit Our website, make purchases, or
interact with Us on social media. By accepting this Privacy Policy, You are specifically
consenting to Our collection of the data described below, to Our use of the data, to the
processing of this data, and to Our sharing of the data with third-party processors as needed for
Our legitimate business interests. The information We collect may include:
PERSONAL DATA
Personal Data is information that can be used to identify You specifically, including Your name,
shipping address, email address, telephone number, or demographic information like Your age,
gender, or hometown. You consent to giving Us this information by providing it to Us voluntarily
on Our website or any mobile application. You provide some of this information when You
register with or make purchases from Our website. You may also provide this information by
participating in various activities associated with Our site, including responding to blogs,
contacting Us with questions, or participating in group training. Your decision to disclose this
data is entirely voluntary. You are under no obligation to provide this information, but Your
refusal may prevent You from accessing certain benefits from Our website or from making
purchases.
DERIVATIVE DATA
Derivative data is information that Our servers automatically collect about You when You access
Our website, such as Your IP address, browser type, the dates and times that You access Our
website, and the specific pages You view. If You are using a mobile application, Our servers
may collect information about Your device name and type, Your phone number, Your country of
origin, and other interactions with Our application. Derivative data may also include data
collected by third-party service providers, such as advertising and analytics providers, and may
include cookies, log data, or web beacons. Cookies are discussed more fully below. Derivative
data collected by third-party service providers generally does not identify a specific individual.
SOCIAL NETWORKING DATA
We may access personal information from social networking sites and apps, including
Facebook, Instagram, Linkedin, Twitter, Snapchat, or other social networking sites or apps not
named specifically here, which may include Your name, Your social network username, location,
email address, age, gender, profile picture, and any other public information. If You do not want
Us to access this information, please go to the specific social networking site and change Your
privacy settings.
MOBILE DEVICE DATA
If You use Our website via a mobile device or app, We may collect information about Your
mobile device, including device ID, model and manufacturer, and location information.
OTHER DATA
On occasion, You may give Us additional data in order to enter into a contest or giveaway or to
participate in a survey. You will be prompted for this information and it will be clear that You are
offering this kind of information in exchange for an entry into such a contest or giveaway.
HOW WE USE YOUR INFORMATION
Your information allows Us to offer You certain products and services, including the use of Our
website, to fulfill Our obligations to You, to customize Your interaction with Our company and
Our website, and to allow Us to suggest other products and services We think might interest
You. We generally store Your data and transmit it to a third party for processing. However, to the
extent We process Your data, We do so to serve Our legitimate business interests (such as
providing You with the opportunity to purchase Our goods or services and interact with Our
website or mobile app).
Specifically, We may use the information and data described above to:
1. Create and administer Your account; and
2. Deliver any products or services purchased by You to You; and
3. Correspond with You; and
4. Process payments or refunds; and
5. Contact You about new offerings that We think You will be interested in; and
6. Interact with You via social media; and
7. Send You a newsletter or other updates about Our company or website; and
8. Deliver targeted advertising; and
9. Request feedback from You; and
10. Notify You of updates to Our product and service offerings; and
11. Resolve disputes and troubleshoot any problems; and
12. Administer contests or giveaways; and
13. Generate a profile that is personalized to You, so that future interactions with Our
website will be more personal; and
14. Compile anonymous statistical data for Our own use or for a third party’s use; and
15. Assist law enforcement as necessary; and
16. Prevent fraudulent activity on Our website or mobile app; and
17. Analyze trends to improve Our website and offerings.
GROUNDS FOR USING AND PROCESSING YOUR DATA
The information We collect and store is used primarily to allow Us to offer goods and services
for sale. In addition, SOENhardwood may collect, use, and process Your information based on
the following grounds:
LEGITIMATE BUSINESS INTERESTS
We may use and process Your data for Our legitimate business interests, which include, among
other things, communicating with You, improving Our goods or services, improving Our website,
and providing You with the information or products that You have requested.
Performance of a Contract: We may use and process Your information to enter into a contract
with You and to perform Our contractual obligations to You.
Consent: We may use Your data, or permit selected third parties to use Your data, based on
Your consent to Our use and sharing of that data. You may withdraw Your consent at any time,
but doing so may affect Your ability to use Our website or other offerings.
As required by law: We may also use or process Your data as required for Us to comply with
legal obligations.
WHY WE DISCLOSE YOUR INFORMATION
We may share Your information with third parties in certain situations. In particular, We may
share Your data with third-party processors as needed to serve Our legitimate business
interests, which include administration of Our website, administration of Your account, entering
into contracts with You, communicating with You, taking orders for goods or services, delivering
Our goods and services, identifying trends, protecting the security of Our company and website,
and marketing additional goods and services to You. The legal basis for Our disclosure of Your
data is both Your Consent to this Privacy Policy and Our own right to protect and promote Our
legitimate business interests.
The following are specific reasons why We may share Your information:
Third Party Processing: We may disclose Your information to third parties who assist Us with
various tasks, including payment processing, hosting services, email delivery, communications,
and customer service. We may not always disclose these third-party processors if not required
by law. We do not authorize them to use or disclose Your personal information except in
connection with providing Our company with their services.
By Law: We may share Your data as required by law or to respond to legal process, including a
subpoena, or as necessary to protect the rights, property, and safety of others. This includes
sharing information with other parties to prevent or address fraud and to avoid credit risks.
To Protect Our Company: We may use Your information to protect Our company, including to
investigate and remedy any violations of Our rights or policies. We may also disclose Your
information as reasonably necessary to acquire and maintain insurance coverage, manage
risks, obtain financial or legal advice, or to exercise or defend against legal claims.
Business Transfers: In the unlikely event Our company engages in a merger, acquisition,
bankruptcy proceedings, dissolution, reorganization, or similar transaction or proceeding, We
may transfer or share Your data as part of that proceeding. In such transitions, customer
information is one of the business assets that is acquired by a third party. You acknowledge that
such business transfers may occur and that Your personal information can continue to be
stored, used, or processed as otherwise set forth in this privacy policy.
Advertisers: We may use third-party advertising companies to run and manage Our ads to
produce ads that appears when You visit Our website or mobile app. These companies may use
information about Your visit to Our website and other websites that are contained in web cookies
(as described below) to offer You personalized advertisements about goods and services that
might interest You. We cannot control the activities of such other advertisers or web sites. You
should consult the respective Privacy Policies of these third-party advertisers for more detailed
information on their practices as well as for instructions about how to opt-out of certain
practices.
Please note that, at this time, We do not recognize automated browser signals regarding
tracking systems, which may include “do not track” instructions.
Interaction With Others: If You interact with others on Our website or mobile app, such as
participating in a group chat or a group online course, other users may have access to some of
Your data, including Your name, profile picture, and Your history of interaction with Our website,
such as prior comments or posts.
Online Postings: When You post online, Your posts may be viewed by others, and We may
distribute Your comments outside the website.
Other Purposes: We may disclose Your personal data as necessary to comply with any legal
obligation or to protect Your interests, or the vital interests of others or Our company.
TRACKING TECHNOLOGIES
Log Files: Like many other websites, We make use of log files. These files merely log visitors to
the site – usually a standard procedure for hosting companies and a part of hosting services’
analytics. The information inside the log files includes internet protocol (IP) addresses, browser
type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the
number of clicks. This information is used to analyze trends, administer the site, track user’s
movement around the site, and gather demographic information. IP addresses and other such
information are not linked to any information that is personally identifiable.
Cookies: We also use cookies — small text files sent to Us by Your computer — and web
beacons to store certain information. We may use cookies to authenticate Your identity, to
determine if You are logged onto Our website, for personalization, for security, for targeted
advertising, or for analysis of the performance of Our website and services. For example,
cookies allow Us to recommend blog posts to You based on what You have read on Our site in
the past. We use cookies that are not specific to Your account but unique enough to allow Us to
analyze general trends and use, and to customize Your interaction with Our website. This
information helps Us to understand the use of Our site and to improve Our website and service
offerings.
We may use any or all of the following types of cookies:
Essential Cookies: These cookies help Us run Our website and improve Your experience with
Our website. These cookies may allow content to load more quickly or allow You to access
“members only” or repeat-users sections of Our website.
Functionality Cookies: These cookies allow Us to remember Your preferences from earlier
visits to Our website, including login information, so that You do not have to input the same
information multiple times.
Social Media Cookies: These cookies allow Us to record when You have engaged with a social
media tool while visiting Our website. For example, We may record that You have “liked” a
certain aspect of Our website. The social media application may also share data with Us that
You have allowed it to share. If You wish to change Your social media sharing settings, please
visit the privacy settings of the social media network.
Advertising Cookies: We may work with third-party advertising partners who collect
information about Your browsing habits on Our website in order to later display a relevant ad
about Our services when You are on a third-party site such as a social media platform. These
cookies may also allow Us to access Your location.
If You wish to disable cookies, You may do so through Your individual browser options.
However, this may affect Your ability to use or make purchases from Our website. More detailed
information about cookie management with specific web browsers can be found at the browsers’
respective websites. More information about cookies can be found at What Are Cookies? By
continuing to use Our website and not disabling cookies on Your browser, You are consenting to
Our use of cookies in accordance with the terms of this policy.
In addition, We may use third-party software to post advertisements on Our website or mobile
application, to oversee marketing or email campaigns, or manage other company initiatives.
These third-party softwares may use cookies or similar tracking technology. We have no control
over these third parties or their use of cookies. For more information on opting out of interestbased
ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance
Opt-Out Tool.
Pixel Tags: We may use a pixel tag, which is a small graphic file that allows Us to monitor the
use of Our website and provide Us with information regarding Your interaction with the website.
These tags may collect the IP address from the device You are using, and the browser type.
Pixel tags are also used by Our third-party partners to collect information when You visit Our
website, and We may use this information to display targeted advertisements.
Email Confirmations: We may receive email confirmations when You open an email from Us.
This allows Us to determine if users are responding favorably to Our email communications and
to improve those communications.
Other Technologies: Other data technologies may be used that collect comparable information
for security, fraud detection, and similar purposes, to give Us information about Your use of Our
website, and to greater improve Our website and service offerings to You.
WEBSITE ANALYTICS
We may partner with third-party analytic companies, including Showit Analytics, Google
Analytics, Shopify Analytics etc.The analytic companies may also use cookies (described
above) or other tracking technologies to analyze visitors’ use of Our website or mobile app to
determine the popularity of the content, and better understand online activity. We do not transfer
personal information to these third-party vendors. However, in order to access Our website, You
must consent to the collection and use of Your information by these third-party analytic
companies. You should review their Privacy Policy and contact them directly if You have
questions. If You do not want any information to be collected and used by tracking technologies,
visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.
Google Analytics: You can opt-out of having Your activity on Our website made available to
Google Analytics by installing the Google Analytics opt-out browser add-on. This add-on
prevents Google Analytics from retrieving information about Your visits to Our website. For more
information about Google’s Privacy Policy, please visit: https://policies.google.com/privacy.
Facebook: You can opt-out of Facebook’s interest-based ads by visiting: https://
www.facebook.com/help/568137493302217.
You can learn more about Facebook’s Privacy Policy at: https://www.facebook.com/
full_data_use_policy.
Instagram: You can learn more about Instagram’s Privacy Policy at
https://help.instagram.com/581066165581870
PROCESSING YOUR INFORMATION
For the most part, We do not process Your information in-house, but give it to third-party
processors for processing. For example, when PayPal takes Your payment information, they are
a third-party processor. They process Your payment and remit the funds to Us. So in many
instances, it will be necessary for Us to transmit Your information to a third-party processor, as
We do not have the capability to perform these functions. More detail on third-party processing
is detailed below.
However, We may, from time to time, process Your data internally. The legal basis for this
processing is both Your consent to the processing, Our need to conduct Our legitimate business
interests, and to comply with legal obligations. Our purposes in processing this information, if
We do, is to administer, maintain, and improve Our website and offerings, to enter into contracts
with You, to fulfill the terms of those contracts, to keep records of Our transactions and
interactions, to be able to provide You with goods and services, to comply with Our legal
obligations, to obtain professional advice, and to protect the rights and interests of Our
company, Our customers (including You), and any third parties.
We may process the following
data:
1. Data associated with Your account, such as Your name, address, email address, and
payment information.
2. Data about Your usage of Our website, such as Your IP address, geographical
information, and how long You accessed Our website and what You viewed.
3. Data related to Your personal profile, such as Your name, address, profile picture,
interests and hobbies, or employment details.
4. Data that You provide Us in the course of using Our services.
5. Data that You post on Our website, such as comments or responses to blogs.
6. Data that You submit to Us when You make an inquiry regarding Our website or
offerings.
7. Data related to Your transactions with Us, including Your purchase of Our goods or
services. This information may include contact details and payment information.
8. Data that You provide to Us when You subscribe to Our emails or newsletters, including
Your email address and contact information.
9. Data that You submit to Us via correspondence, such as when You email Us with
questions.
10. Any other data identified in this policy, for the purpose of complying with Our legal
obligations, or to protect the vital interests of You or any other natural person.
INTERNATIONAL DATA
Our website is hosted by servers located in United States. Therefore, if You reside outside
[United Stated, some of Your data will be transferred internationally to and stored on those
servers. In addition, We may use third-party processors (including payment processors) and
subcontractors located in United States We use all reasonable methods to protect the safety of
Your data during transfer, including hosting Our website on reputable servers and engaging
reputable third-party processors. By using this site and providing Us with information, You
consent to this transfer, processing, and storage of Your information in United States. Note that
the privacy laws in United States may not be as strict as those in other countries. Please be
aware that:
● We may transfer data that We collect to locations outside of Our headquarters for
processing or storing, and the data may be processed by Our staff or by third-party
processors. For example, We may engage third parties to fulfill orders. By submitting
Your personal data, You agree to this transfer, storing, and processing. We take all
reasonable steps to make sure Your data is treated securely and in conformity with this
Privacy Policy.
● Data that is provided to Us is stored on secure servers. Payment information and other
sensitive data will be encrypted to ensure its safety.
● The transmission of data via the internet is never completely secure, and We cannot
guarantee the security of data that is sent to Us electronically. Your transmission of data
to Us is at Your own risk.
● Where data that You have transmitted to Us is password protected, You are responsible
for keeping the password confidential. You are exclusively responsible for any breaches
of Your data that results from Your own disclosure of or failure to protect Your password.
DATA RETENTION
We retain personal data as long as it is needed to conduct Our legitimate business purposes or
to comply with Our legal obligations, or until You ask Us to delete Your data. For example, We
will retain certain personal information indefinitely for the purposes of maintaining Your account,
unless and until You delete Your account. Data that We gather for a specific and particular
purpose, such as assisting law enforcement or analyzing trends, will be kept for no longer than
is necessary for that particular purpose. Data that is no longer needed by Us for any of the
purposes listed above will be permanently deleted.
We will honor Your request to delete Your data, as described more fully below, unless We are
required by law to retain access to the data. However, note that We cannot control the retention
policies of third parties. If You wish to have any third parties, including those to whom We’ve
transmitted Your data, delete that data, You will need to contact those third parties directly. You
may request from Us a list of all third parties to whom We have transmitted Your data.
We may retain usage data (that is, data that is gathered by Our company or third-party analytics
companies for the purpose of analyzing the use of Our website) as needed for internal analysis
purposes. This type of data is usually retained for a shorter period of time than personal data,
unless the data is necessary to improve the security or functionality of Our website or offerings,
or We are legally obligated to retain the data for a longer period of time.
SECURITY OF YOUR INFORMATION
We take all reasonable steps to protect Your personal data and keep Your information secure.
We use recognized online secure payment systems and implement generally accepted
standards of security to protect against personal data loss or misuse. However, no security
measure is foolproof, and no method of data transmission can be guaranteed against
interception or misuse. We cannot guarantee complete security of any information You transmit
to Us.
By consent to this Privacy Policy, You acknowledge that Your personal data may be available,
via the internet, around the world. We cannot prevent the use or misuse of Your data by other
parties.
We will notify You promptly of any known breach of Our security systems or Your data which
might expose You to serious risk.
CHILDREN
This website or mobile app is not designed for use by children under age 16, and We do not
knowingly solicit personal data from anyone under age 16. If You are under age 16, do not
access or use Our website or related products or services. If You become aware that We have
collected data of anyone under the age of 16, please contact Us so that We may delete that
data.
SENSITIVE DATA
We request that You do not submit any sensitive data to Us, via public postings, email
correspondence with Us, or any other method, including social security number, health data,
genetic data, or information related to Your ethnic origin, religious beliefs, or criminal history. If
You do send Us this information, then by doing so You are consenting to Our use, storage, and
processing of this information in accordance with this privacy policy.
YOUR RIGHTS
You have certain rights with respect to Your personal data, as outlined below. Note that We may
charge You a reasonable fee for actions that You ask Us to take with respect to Your data. In
addition, We reserve the right to request that You provide Us with evidence of Your identity
before We take any action with respect to the exercise of Your data rights. Further, Your rights
may be restricted or nullified to the extent they conflict with Our compelling business interests,
the public interest, or the law.
UPDATE ACCOUNT INFORMATION
You have the right to update or change any information You have provided to Us. To update or
delete Your information, please contact Us directly.
CONFIRM PERSONAL DATA AND ITS USE
You have the right to request that We confirm what data We hold about You, and for what
purposes. You also have the right to confirmation of whether We process Your data or deliver
Your data to third-party processors, and for what purposes. We will supply You with copies of
Your personal data unless doing so would affect the rights and freedoms of others.
Change Consent: You have the right to change Your consent to Our use of Your information. In
such cases, We may require You to delete Your account with Us, as described above, and You
may not have full access to Our website.
Request a Copy of Data: You have the right to request a digital copy of the data that We hold
about You. Your first request for a copy of Your personal data will be provided free of charge;
subsequent requests will incur a reasonable fee.
Transfer Your Data: You have the right to request that We gather and transfer Your data to
another controller, in a commonly used and machine readable format, unless doing so would
cause Us an undue burden.
Delete All Data: You have the right to request that We delete all data that We hold about You,
and We must delete such data without undue delay. There are exceptions to this right, such as
when keeping Your data is required by law, is necessary to exercise the right of freedom of
expression and information, is required for compliance with a legal obligation, or is necessary
for the exercise or defense of legal claims. Such a request may result in a termination of Your
account with Us and You may have limited or no use of Our website.
Emails and Communications: You may opt out of receiving future email correspondence from
Us by checking the appropriate box when You register for the account or make a purchase. You
may change Your communication settings by contacting Us directly.
Marketing Communications: You may opt out of receiving any third-party marketing
communications or having Your personal information used for marketing purposes. You may do
this by contacting Us directly.
Processing: You may, in some circumstances, restrict the processing of Your data, such as
when You contest the accuracy of Your data or when You have objected to processing, pending
the verification of that objection. When processing has been restricted, We will continue to store
Your data but will not pass it on to third-party processors without Your consent, or as necessary
to comply with legal obligations or protect Your rights or those of others or Our company. In
addition, You may opt out of any processing of Your data altogether. Note, however that doing
so may result in the termination of Your account and loss of access to Our website.
Complaints: If You are an EU resident, You have the right to complain to a supervising authority
if You believe We are misusing Your data or have violated any of Your rights under this Privacy
Policy or applicable law. You may do so in the EU member state in which You reside or have
Your place of business or in which the alleged infringement took place. If You are located
outside the EU, You may have rights under privacy laws in the jurisdiction where You live.
CALIFORNIA PRIVACY RIGHTS
The State of California has established its own unique regulations that apply to California
residents.
As of its effective date of January 1, 2020 We are also compliant with the California Consumer
Privacy Act Of 2018, Cal. Civ. Code §§ 1798.100 Et Seq. (CCPA).
Any California resident may request, free of charge, the personal information We have collected
or stored about themselves or about a member of their household. For security purposes, We
reserve the right to ask for verification of Your identity and proof of your California residency at
the time of your request.
Any California resident has a right to request the personal data We have collected, or request
deletion of the personal data We have collected, including but not limited to:
● Any personally identifying information, such as a real name, alias(es), mailing or resident
address, IP address, email address, account name, biometrics, or any other data that
could uniquely identify a California resident; and
● Commercial information, including products or services purchased, obtained, or
considered, search history, interactions with Our website, or any other purchasing or
browsing history of Our site and/or offer(s); and
● Site comments made publicly or privately; and
● Geolocation data; and
● Professional or employment-related information; and
● Education information.
We reserve the right to collect any of the above data on California residents and their
households.
We do NOT plan on selling your data. Regardless, any California resident can email us directly
to explicitly request to opt-out of any such sale of data.
California residents also have the option to request a full deletion of their account and any data
We have collected and associated with them.
We agree to comply with any data request or deletion made pursuant to the CCPA in a
reasonable timeframe, during normal business hours and excluding holidays or Our prescheduled
time off.
NEWSLETTER PRIVACY
We offer the opportunity for You to volunteer certain information to Us that is used for email and
marketing purposes. This information includes, but is not limited to, Your name and email. You
will have an opportunity to unsubscribe from any future communications via email, but We
reserve the right to maintain a database of past email subscribers. We reserve the right to use
this information as reasonably necessary in Our business and as provided by law. Your
information will be shared with reasonably necessary parties for the ordinary course of
conducting Our business, such as through Facebook ads or Google Pay Per Click marketing
campaigns. We do not ever sell Your information to third parties.
